Refund policy

Due to the perishable nature of our products, we do not accept returns or exchanges.

However, customer satisfaction is very important to us.
If your order arrives damaged, melted, or incorrect, please contact us within 24 hours of receiving your package.
We will be happy to issue a replacement or refund, depending on the situation.

To report an issue, please email us at waadadelamin@gmail.com with:

• A photo of the product
• Your order number
• A description of the issue

Important:

• We cannot be responsible for products that are damaged due to incorrect addresses, failed delivery attempts, or unattended packages.
• Refunds are only issued for products that are damaged during shipping or if there was a mistake with your order.